Who do I contact if I have questions?
Our Client Success team is ready and able to help with anything you might be experiencing.
The best thing to do is to submit a ticket through this website. However, other resources are listed below.
Text Us - 888-382-5231 (please include your contact info, including your email address, when you send a text message.)
Email Us - firstname.lastname@example.org
Call Us - 844-623-0274
Client Success Hours of Service
Mon - Fri: 6:00 am - 5:00 pm MT
Inquiries will be responded to the same day or next day after 2:00 pm MT - Monday through Friday
Keys to success with ProNexis
ProNexis Best Practices Use the MyProNexis.com portal as your main source for information. Due to the unreliable nature of email and SMS notifications, if you rely solely on information from those notifications you will most likely miss information ...
How do I forward my calls and leads to ProNexis?
Phone Forwarding Forwarding calls to ProNexis is as simple as setting up call forwarding with your existing phone system to point calls to the phone number ProNexis provided you. We can accept calls on any schedule, or forwarding set up; when our ...
How to Retrieve Credit Card Information from a Sales Report
How to Retrieve Credit Card Information In order to retrieve the credit card information from your ProNexis Portal you’ll need to log in to the Portal with your login details here: https://mollymaid.mypronexis.com (or your specific brand login): Go ...
Messaging and Call Transfer Policy
Email Messages/Call Transfer Policy When we Transfer calls · We will transfer the call if the caller asks to speak to the professional or franchisee/employee of professional or franchisee by name unless the agent feels it is a ...
Lead Status Definitions
Lead Status Definitions ProNexis defines a lead as an individual who is contacting a business for the express purpose of inquiring about services provided by that business with the intent to purchase those or similar services. Individuals who ...