How do we handle complaints about specific phone calls
Complaints about specific phone calls are forwarded to our QA department. They will review the call, score it, and pass the information along to the agents supervisor if there are any issues that arose during the review. The supervisor will take the agents current work history into account and come up with the proper action plan to attempt to correct the issue for future calls.
How do I forward my calls and leads to ProNexis?
Phone Forwarding Forwarding calls to ProNexis is as simple as setting up call forwarding with your existing phone system to point calls to the phone number ProNexis provided you. We can accept calls on any schedule, or forwarding set up; when our ...
How do I find the recording of a phone call?
To look up a call recording, you will need at least two of the following pieces of information. The caller's phone number The number the call came to Pronexis on The time the call happened Once armed with this information, head to reports > call ...
How do I update my phone number and email address?
After logging in to your mypronexis portal, click your username in the top right hand corner of the screen. From the "My Profile" page, scroll to the bottom and click "update account" - if you have multiple territories managed by your login, select ...
Messaging and Call Transfer Policy
Email Messages/Call Transfer Policy When we Transfer calls · We will transfer the call if the caller asks to speak to the professional or franchisee/employee of professional or franchisee by name unless the agent feels it is a ...
Keys to success with ProNexis
ProNexis Best Practices Use the MyProNexis.com portal as your main source for information. Due to the unreliable nature of email and SMS notifications, if you rely solely on information from those notifications you will most likely miss information ...