How do I forward my calls and leads to ProNexis?
Forwarding calls to ProNexis is as simple as setting up call forwarding with your existing phone system to point calls to the phone number ProNexis provided you. We can accept calls on any schedule, or forwarding set up; when our line rings we pick it up. The only limits are the limits of your existing phone system. Each system is different, so the actual process will vary. Some examples are:
- Calling your phone company to have them set up call forwarding.
- Dialing a short code (i.e. *66) and then your ProNexis phone number.
- Logging in to your phone company's website and updating your settings.
- Going in to the menu on your desk phone to turn on forwarding.
- Phone call forwarding apps on mobile devices.
If you have any questions, please call your phone company for directions. You will be responsible for setting up your own call forwarding according to your preferences. We are happy to help, however, because of the variations possible from one phone provider to another, ProNexis will not be much use in setting up phone forwarding with your phone provider.
If your are forwarding leads to ProNexis, please contact your lead providers and have them send their new lead notification emails to your lead email address at ProNexis - this is usually [company-name]email@example.com
- please reach out to firstname.lastname@example.org
if you are not sure of the email to send these to.
Keys to success with ProNexis
ProNexis Best Practices Use the MyProNexis.com portal as your main source for information. Due to the unreliable nature of email and SMS notifications, if you rely solely on information from those notifications you will most likely miss information ...
What is my ProNexis "Technology Fee"?
ProNexis, although providing call center services, is mainly a technology company. All of our agents are plugged into our technology and you will almost never see a ProNexis agent dialing a number, inputting a new lead from an email that was sent, ...
How do we handle complaints about specific phone calls
Complaints about specific phone calls are forwarded to our QA department. They will review the call, score it, and pass the information along to the agents supervisor if there are any issues that arose during the review. The supervisor will take the ...
Why can't I see the call recording in the lead's profile page?
Matching leads to phone calls is a tall order. Most often when you can't see a call for a lead on their profile page, it's because the phone call originated from a phone number that isn't associated with the lead in the ProNexis system. Admittedly, ...
Messaging and Call Transfer Policy
Email Messages/Call Transfer Policy When we Transfer calls · We will transfer the call if the caller asks to speak to the professional or franchisee/employee of professional or franchisee by name unless the agent feels it is a ...