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Who do I contact if I have questions?
Our Client Success team is ready and able to help with anything you might be experiencing. The best thing to do is to submit a ticket through this website. However, other resources are listed below. Contact Us: Text Us - 888-382-5231 (please ...
Messaging and Call Transfer Policy
Email Messages/Call Transfer Policy When we Transfer calls · We will transfer the call if the caller asks to speak to the professional or franchisee/employee of professional or franchisee by name unless the agent feels it is a ...
Keys to success with ProNexis
ProNexis Best Practices Use the MyProNexis.com portal as your main source for information. Due to the unreliable nature of email and SMS notifications, if you rely solely on information from those notifications you will most likely miss information ...
Book Everything Policy
It is our policy that if a lead or prospect's service requests land outside of the normal services offered by the professional or franchisee, but within specific qualification parameters defined at the brand or franchisor level, or requests a service ...
What is my ProNexis "Technology Fee"?
ProNexis, although providing call center services, is mainly a technology company. All of our agents are plugged into our technology and you will almost never see a ProNexis agent dialing a number, inputting a new lead from an email that was sent, ...